Most organisations don't decide to fix their records — they get forced into it, usually by an audit letter, a donor query, or a moment of pure panic when a critical document cannot be found. The organisations that act before that moment save themselves significant stress, cost, and risk. Here are the five warning signs that tell you a records audit is overdue.
The 5 Warning Signs
1. You Cannot Find a Document in Under 2 Minutes
This is the single clearest test of a records system's health. If a staff member has to search through multiple filing cabinets, ask around the office, or dig through an unsorted shared drive to locate one document, your records are not organised — they are simply stored. A well-run registry, physical or digital, should return any document in under two minutes, every time.
2. Staff Exits Take Institutional Knowledge With Them
If losing one employee means losing the ability to find or interpret certain records, your organisation is dangerously dependent on individual memory rather than a documented system. This is one of the most common failures we see — and one of the most preventable, since a proper filing scheme and taxonomy make records retrievable by anyone, not just the person who filed them.
3. An Audit or Donor Review Is Coming
A scheduled KRA audit, an OAG review, or a donor accountability visit is the clearest possible trigger. Waiting until the notice arrives to start organising records means working under pressure, with far less room to fix genuine gaps. Engaging a records audit 4 to 6 weeks ahead of a scheduled review gives you time to remediate before anyone else sees the gaps.
4. You Have No Retention Policy
If your organisation has never written down what to keep, for how long, and what happens to it afterwards, you are exposed in two directions at once: keeping things you are legally required to have disposed of, or having disposed of things you were legally required to keep. Neither is a defensible position under audit.
5. Physical Storage Is Overflowing
Boxes in the corridor, files stacked on top of cabinets, a store room nobody can fully access — overflowing physical storage is rarely just a space problem. It usually means records have never been systematically reviewed, weeded, or organised, and it is often the most visible sign that a full records audit is overdue.
If two or more of the signs above sound familiar, it is very likely that a records audit would uncover real, fixable risk in your organisation — well before an external party finds it for you.
"The organisations that fail an audit almost never lack diligent staff — they lack a system that survives when one person is unavailable."
— Digi Records Consulting LtdWhat Happens During a Records Audit
A records audit is a focused, practical engagement, not a lengthy or disruptive process. We visit your premises and spend one to three days conducting a systematic physical and procedural review — cataloguing what you hold, assessing its condition, and measuring it against the compliance requirements relevant to your sector. No special preparation is required beforehand; we audit your organisation exactly as it is.
What You Receive at the End
Every Records Audit Delivers
How to Book One
Booking a records audit starts with a free 30-minute consultation — no obligation, no sales pressure. We ask a handful of questions about your current records situation, then confirm a site visit date and a fixed quote, typically between KES 15,000 and 40,000 depending on organisation size. Most engagements can be scheduled within a week.